Business Days
Our business days are Monday through Friday, excluding public holidays.
Most orders are processed, packaged, and ready to ship within the same business day after the order is placed.
Shipping Information
Orders will be shipped using the shipping information provided at checkout. Please ensure that all details, including your full address, are correct before completing your order.
Biohacking Creatine Gummies is not responsible for incorrect or incomplete addresses provided during checkout. We recommend reviewing your order confirmation immediately after purchase to verify your shipping information.
If you notice an error in your shipping address, please contact us as soon as possible before the order is shipped.
If a shipment is returned to us due to an incorrect address or delivery failure and you still wish to receive the order, you will be responsible for paying the full shipping cost for reshipment. An invoice for the reshipping cost will be sent to the email address provided with your order.
Damaged Items
All orders are carefully packaged to help ensure your products arrive in excellent condition. However, shipping carriers handle packages during transit, and in rare cases items may arrive damaged.
If your product arrives damaged and is not suitable for consumption, Biohacking Creatine Gummies may provide a replacement after reviewing your claim.
To file a damaged item claim, please email us with the subject line “Damaged Package” and include clear photos of:
- The damaged product
- The packaging
- The shipping label
These photos are required to verify the claim and determine eligibility for replacement.
Email: info@biohackingcreatine.com
All replacement decisions are made at our discretion and policies may be updated without prior notice.
Missing Mail
If your package is marked as delivered but cannot be found, we recommend taking the following steps:
- Check all areas around your home or delivery location where the package may have been placed.
- Ask neighbors or household members if they may have received the package on your behalf.
- Contact your local post office as soon as possible for assistance.
You can locate your nearest USPS office here:
https://tools.usps.com/find-location.htm
When contacting USPS, ask the postal supervisor to check with the delivery carrier assigned to your route regarding your package and delivery address.
You should also complete a Missing Mail Search Request through USPS:
If the package was misdelivered, USPS typically requires 5–7 business days to attempt redelivery.
You may also submit a service request through USPS here:
https://faq.usps.com/
Shipping Schedule
We ship orders Monday through Friday, excluding public holidays.
Biohacking Creatine Gummies reserves the right to modify shipping schedules or operational days at any time without prior notice.